Branch Coordinator Glossop


Branch CoordinatorGlossop

A client-facing role in our busy Glossop sales office, you will be responsible for supporting the Branch Manager in the day-to-day running of the branch, whilst also being responsible for promoting Ryder & Dutton in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.

Industry experience is essential for this role. We are looking for candidates who can evidence previous estate agency experience in a customer-focused environment. The successful applicant will need to have exceptional communication and administration skills, along with a passion for helping people move. Experience in valuations is preferred but not essential. 2 years of sales negotiation is essential.

General Duties:

  • Supporting the Branch Manager through administration, staff management and motivation
  • To respond promptly to customer requests to book Market Appraisal and/or viewing appointments and to deal with their enquiries or requests in order to assist with their move
  • To build direct customer relationships in order to promote and book appointments for our services
  • Maximise cross-selling opportunities at all times by identifying and recommending related services to customers which will generate revenue & enhance the customer experience
  • To be responsible for accurately recording all information collated from telephone contact on the databases
  • Seek to maintain professional and friendly relationships with all Ryder & Dutton branches and departments
  • To ensure all calls are answered promptly and efficiently
  • Any other duties as required

Hours of Work: Monday to Friday 9am til 5:30pm plus Saturdays on a rota

Salary: £30,000

Your own car insured for business use is essential.

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